Exchanges or Refunds

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    Steve mans

    Good day

     

    I bought two pairs of Salomon XA PRO 3D shoes from Springs Cape union mart branch , I told them that my old Salmons did not last more than 6 months (lost slip) and do not want to go thru the same problem again.

    They assured me that if there is any problems in 12 months that they will give me a new pair.

    The shoes is coming apart from the sole. I gave them in at Heidelberg branch now they want me to wait 6 weeks just so glue them back I do not want shoes that has been glued.

     When I phoned now the lady said that she will get them back and I need to take them to Springs Cape union mart where I bought them.

    As I did not buy them from Heidelberg is it not the same company ? I want new shoes as I paid R2500 for them to last and for the so called awesome guarantee of 12 months exchange. Bought my wife a pair as well cost me R5000 , hers is still fine.

     I do not even run with them and only use them 3 times in a week

     

    Regards

    Steve Mans

    083 380 1917

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